Terms and Conditions
PRIVACY POLICY
TRAK Roadside LLC (“TRAK Roadside,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through TRAKRoadside.com, telephone calls, text messages, service requests, and roadside-assistance services.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Your name
• Telephone number
• Email address
• Service and billing address
• Vehicle year, make, model, color, and license-plate information
• Vehicle location
• Roadside-service details
• Photographs provided in connection with a service request
• Payment and transaction information
• Communications between you and TRAK Roadside
• SMS consent and opt-out records
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, referring page, and website activity.
2. HOW WE USE INFORMATION
We may use information to:
• Receive and process roadside-service requests
• Locate and dispatch a technician
• Communicate service-status and arrival updates
• Confirm vehicle ownership or authorization
• Process payments and provide receipts
• Respond to questions or complaints
• Maintain service and business records
• Prevent fraud and protect customer and technician safety
• Improve our website and services
• Comply with legal, regulatory, insurance, and contractual obligations
3. SMS AND MOBILE INFORMATION
(321) 488-1300
By contacting us via SMS with your mobile number, you consent to receive customer care text messages from Trak Roadside Assistance LLC. Msg&Data rates may apply. Message frequency varies. Text HELP for help. Reply "STOP" at any time to opt out.
Trak Roadside Assistance LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
When you consent to receive text messages, TRAK Roadside may use your mobile number to send service confirmations, dispatch information, technician arrival updates, requests for information, payment or receipt information, and customer-support messages.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
We do not sell, rent, or share SMS opt-in information, mobile telephone numbers, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Information sharing described elsewhere in this Privacy Policy does not include SMS opt-in data or consent. SMS opt-in data and consent will not be shared with any third party for its own marketing purposes.
4. HOW INFORMATION MAY BE DISCLOSED
We may disclose information when reasonably necessary to:
• A technician or contractor assigned to complete your requested roadside service
• A payment processor handling an authorized transaction
• Your insurance company, motor club, roadside network, fleet provider, or other organization that requested or authorized the service
• Technology vendors that help us operate our website or business and are contractually limited to performing services for us
• Law enforcement, courts, regulators, insurers, or other parties when required by law or reasonably necessary to protect rights, property, or safety
• A successor business in connection with a merger, acquisition, reorganization, or sale of business assets
We do not authorize service providers to use customer information for their own independent marketing.
SMS opt-in information and consent are excluded from third-party marketing disclosures and will not be sold or shared for marketing or promotional purposes.
5. PAYMENT INFORMATION
Payment transactions may be processed by third-party payment processors. TRAK Roadside may not directly store complete payment-card numbers. Payment processors handle payment information under their own security and privacy practices.
6. COOKIES AND WEBSITE TECHNOLOGY
Our website or website provider may use cookies and similar technology to operate the website, remember preferences, analyze traffic, or improve performance.
You may restrict cookies through your browser settings, although doing so may affect some website functions.
7. DATA SECURITY
We use reasonable administrative, technical, and physical measures intended to protect personal information. However, no website, wireless transmission, email, text message, or electronic storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with insurance or roadside-network requirements, and satisfy legal obligations.
9. YOUR CHOICES
You may:
• Reply STOP to opt out of SMS messages
• Contact us to correct inaccurate contact information
• Ask questions about information we maintain about you
• Disable cookies using your browser settings
• Request that we stop nonessential marketing communications
Opting out of SMS messages does not prevent you from calling TRAK Roadside or requesting roadside assistance through another available method.
10. CHILDREN’S PRIVACY
Our website and roadside services are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.
11. THIRD-PARTY LINKS
Our website may contain links to websites operated by other organizations. We are not responsible for the content, security, or privacy practices of those websites.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Any revised policy will be posted on our website with an updated effective date.
13. CONTACT US
Questions or requests concerning this Privacy Policy may be directed to:
TRAK Roadside LLC
Website: https://trakroadside.com
Telephone: 321-488-1300
Email: service@trakroadside.com
TERMS AND CONDITIONS
These Terms and Conditions govern your use of TRAKRoadside.com and the roadside-assistance services provided by TRAK Roadside LLC (“TRAK Roadside,” “we,” “us,” or “our”). By accessing our website, requesting service, or communicating with us, you agree to these Terms and Conditions.
1. ROADSIDE-ASSISTANCE SERVICES
TRAK Roadside provides mobile roadside-assistance services, which may include:
• Battery jump-starts
• Battery installation
• Flat-tire changes
• Minor tire repairs
• Vehicle lockout assistance
• Fuel delivery
• Other minor roadside services agreed upon before work begins
TRAK Roadside does not provide towing services unless expressly stated otherwise.
Services are subject to technician availability, location, weather, traffic, road conditions, vehicle condition, and safety considerations. We may decline or discontinue service when conditions are unsafe or when the requested work is outside the scope of our available equipment or services.
2. SERVICE REQUESTS AND ARRIVAL TIMES
Any arrival time provided is an estimate and is not guaranteed. Traffic, weather, road closures, emergency conditions, incorrect location information, and prior service calls may affect response times.
Customers must provide accurate information regarding their location, vehicle, requested service, and any conditions that may affect the safe performance of the work.
3. CUSTOMER AUTHORIZATION
By requesting service, you represent that you are the owner of the vehicle or are legally authorized by the owner to request service.
You authorize TRAK Roadside and its technicians or contractors to access and perform the requested work on the vehicle. We may request identification, vehicle registration, proof of ownership, or other documentation before performing a lockout or other service.
4. VEHICLE CONDITION AND PREEXISTING DAMAGE
Customers are responsible for informing the technician of known mechanical problems, aftermarket modifications, damaged or missing components, wheel locks, security systems, specialty tires, damaged lug nuts, or other conditions that may affect service.
TRAK Roadside is not responsible for preexisting damage, ordinary wear, hidden defects, manufacturer defects, improperly installed parts, corroded components, swollen or damaged lug nuts, damaged wheel studs, defective spare tires, or damage resulting from conditions that could not reasonably be identified before service began.
A customer should inspect the vehicle after service and notify us promptly of any concern.
5. TIRE SERVICES
The customer is responsible for providing a safe and usable spare tire unless TRAK Roadside has specifically agreed to provide another option.
TRAK Roadside does not guarantee the condition, air pressure, age, suitability, or roadworthiness of a customer-supplied spare tire. Temporary spare tires must be used according to the vehicle manufacturer’s speed and distance limitations.
Tire repairs are subject to inspection. Some punctures, sidewall damage, wheel damage, or tire conditions cannot be safely repaired.
6. BATTERY AND JUMP-START SERVICES
A successful jump-start does not guarantee that the vehicle’s battery, starter, alternator, charging system, electrical system, or other components are functioning properly.
When installing a battery, TRAK Roadside is not responsible for manufacturer defects or warranty obligations belonging to the battery manufacturer or supplier. Any applicable product warranty will be governed by the manufacturer’s or seller’s warranty terms.
7. VEHICLE LOCKOUT SERVICES
Lockout services may involve specialized tools placed near doors, windows, weather stripping, locks, or interior controls. Although reasonable care will be used, some vehicles may have fragile, previously damaged, modified, or unusually designed components.
The customer authorizes the requested entry attempt after being informed of these inherent risks. TRAK Roadside is not responsible for preexisting damage or damage caused by defective, weakened, modified, or deteriorated vehicle components.
8. ROADSIDE SAFETY
Customers and passengers must remain in a safe location and follow reasonable safety instructions provided by the technician.
TRAK Roadside may refuse or stop service if the location is unsafe because of traffic, weather, vehicle position, threatening behavior, hazardous materials, insufficient lighting, or any other dangerous condition. Emergency conditions should be reported to 911.
9. PRICES AND PAYMENT
Pricing may vary according to location, mileage, time of day, vehicle type, requested service, parts, equipment, accessibility, and the condition of the vehicle.
The customer is responsible for charges authorized before or during service. Payment is due when requested unless another arrangement has been approved in writing. Additional work or parts will not be charged without customer authorization.
TRAK Roadside may accept cash, credit cards, debit cards, digital payments, virtual credit cards, or other approved payment methods.
10. THIRD-PARTY ROADSIDE PROGRAMS
When service is requested through an insurance company, motor club, roadside network, fleet company, dealership, or other third party, that organization’s eligibility rules and coverage limitations may apply.
The customer remains responsible for charges that are not authorized or covered by the third-party program.
11. SMS TEXT-MESSAGING PROGRAM
By providing your mobile telephone number and consenting to receive text messages, you agree that TRAK Roadside may send you SMS or MMS messages concerning your roadside-service request.
Messages may include:
• Service-request confirmations
• Technician dispatch and arrival updates
• Requests for your location or vehicle information
• Service-status updates
• Payment or receipt information
• Customer-support communications
• Follow-up messages concerning completed service
Message frequency varies depending on your service activity and communications with us. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming your opt-out request. You may reply HELP for assistance or contact TRAK Roadside at 321-488-1300 or tim@trakroadside.com.
Consent to receive text messages is not a condition of purchasing goods or services. You may request assistance by calling us instead.
Wireless carriers are not responsible for delayed or undelivered messages. Delivery is subject to the availability and operation of wireless networks.
SMS opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
12. WEBSITE INFORMATION
We attempt to keep the information on our website accurate and current. However, service descriptions, operating areas, availability, and prices may change without notice.
The website is provided on an “as available” basis. We do not guarantee uninterrupted access or that the website will always be free from errors or technical problems.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by Florida law, TRAK Roadside will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of use, lost income, missed appointments, travel delays, or loss of personal property.
Nothing in these Terms excludes responsibility that cannot legally be excluded or limited under applicable law.
14. PERSONAL PROPERTY
Customers are responsible for securing valuables and personal property inside their vehicles. TRAK Roadside is not responsible for lost, stolen, misplaced, or unattended personal property unless directly caused by our proven intentional misconduct.
15. PRIVACY
Our collection and use of personal information are governed by our Privacy Policy, available on TRAKRoadside.com.
16. CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time. The revised version will be posted on our website with a new effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
17. GOVERNING LAW
These Terms and Conditions are governed by the laws of the State of Florida. Any legal proceeding relating to these Terms or our services will be brought in a court with proper jurisdiction in Brevard County, Florida, unless applicable law requires otherwise.
18. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
19. CONTACT INFORMATION
Questions concerning these Terms and Conditions may be directed to:
TRAK Roadside LLC
Website: https://trakroadside.com
Telephone: 321-488-1300
Email: service@trakroadside.com
